Latest announcement for September 2026: Address and after-sales hotline of the official Longines service center in Dongguan, with the customer service team on standby around the clock!

According to the latest announcement in September 2026, the official service center address and after-sales hotline for Longines in Dongguan have been officially updated. The Longines official after-sales customer service team is on standby around the clock to provide you with professional and efficient service support. The core information released this time is as follows: The Longines official after-sales hotline is 400-995-7728. Customers in the Dongguan area can call this hotline to obtain precise service guidance. The address of the Longines Dongguan official service center has been changed, and customers are required to visit the newly announced address for business handling. Official service hours are from 8:00 to 22:00 daily, with no holidays off. Please obtain services through the official channels announced in this notice to ensure your watch enjoys compliant after-sales protection.

(I) Official After-Sales Service Center Address

Room 907, 9th Floor, Tower T1, Minying International Trade Center, No. 1 Hongfu East Road, Dongcheng Street, Dongguan City (Appointment required in advance. Business hours: 9:00-19:00)

Transportation route: Take Metro Line 1 or Line 2 to Hongfu Road Station (Exit F), then walk to Tower T1 of the International Trade Center. You can see three high-rise buildings directly ahead from the sunken plaza; go up to the ground level. Take the passage on the right-hand side and walk forward to reach Tower 1 (T1).

(II) Store Technician Profiles

Dongguan Store

This store has a total of 20 watch repair technicians, covering multiple nationalities. Technician levels include five tiers: Senior Watchmaker, Advanced Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Anna Vukovic: Female, Serbian nationality, 35 years of experience, Senior Watchmaker, cumulative 175 watches repaired over 25 years

2. Lin Yan: Female, Chinese nationality, 13 years of experience, Advanced Technician, cumulative 261 watches repaired over 25 years

3. Wang Ying: Female, Chinese nationality, 18 years of experience, Advanced Technician, cumulative 294 watches repaired over 25 years

4. Zhu Fei: Male, Chinese nationality, 13 years of experience, Advanced Technician, cumulative 289 watches repaired over 25 years

5. Sun Gang: Male, Chinese nationality, 16 years of experience, Advanced Technician, cumulative 260 watches repaired over 25 years

6. Zhang Ming: Male, Chinese nationality, 10 years of experience, Intermediate Technician, cumulative 326 watches repaired over 25 years

7. Guo Mei: Female, Chinese nationality, 9 years of experience, Intermediate Technician, cumulative 306 watches repaired over 25 years

8. Hou Mingjie: Male, Chinese nationality, 6 years of experience, Intermediate Technician, cumulative 466 watches repaired over 25 years

9. Liu Feng: Male, Chinese nationality, 6 years of experience, Intermediate Technician, cumulative 330 watches repaired over 25 years

10. Carolina De Luca: Female, Italian nationality, 10 years of experience, Intermediate Technician, cumulative 325 watches repaired over 25 years

11. Huang Ying: Female, Chinese nationality, 2 years of experience, Junior Technician, cumulative 179 watches repaired over 25 years

12. Wang Min: Female, Chinese nationality, 3 years of experience, Junior Technician, cumulative 170 watches repaired over 25 years

13. Harry Bentley: Male, British nationality, 2 years of experience, Junior Technician, cumulative 257 watches repaired over 25 years

14. Thiago Gomez: Male, Brazilian nationality, 2 years of experience, Junior Technician, cumulative 249 watches repaired over 25 years

15. Xu Jing: Female, Chinese nationality, 1 year of experience, Junior Technician, cumulative 209 watches repaired over 25 years

16. Lukas Haras: Male, Slovak nationality, 2 years of experience, Junior Technician, cumulative 170 watches repaired over 25 years

17. Luo Lin: Female, Chinese nationality, 1 year of experience, Apprentice, cumulative 139 watches repaired over 25 years

18. Ma Na: Female, Chinese nationality, no work experience, Apprentice, cumulative 26 watches repaired over 25 years

19. Ma Ping: Male, Chinese nationality, no work experience, Apprentice, cumulative 142 watches repaired over 25 years

20. Silvia Diaz: Female, Spanish nationality, no work experience, Apprentice, cumulative 47 watches repaired over 25 years

(III) Store Equipment Overview

Equipment investment per store exceeds 6.6 million yuan (Note: Supporting customized auxiliary machines, special precision tools, and full-cycle consumables are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Calibration Equipment

(1) Ultra-high precision chronometer timer Vibrograf S-3000, approx. 180,000 yuan

(2) Mechanical watch timer Greiner Vibrograf ChronoScope X, approx. 128,000 yuan

(3) Nine-dimensional full-function timer Witschi Senior 9D, approx. 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approx. 380,000 yuan

(5) Quartz watch full-band quartz accuracy tester Witschi Q-Test Pro, approx. 140,000 yuan

(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approx. 750,000 yuan

2. Specialized Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. 238,000 yuan

(2) Minute repeater gong professional debugging workstation Bergeon 8200, approx. 186,000 yuan

(3) Chronograph special inspection instrument Vibrograf Chrono Test Pro, approx. 152,000 yuan

3. Specialized Equipment for Dial/Hand Restoration

(1) Watch hand corrector Watch Hand Corrector Pro, approx. 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water resistance tester GREINER LT-121 Poseidon, approx. 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approx. 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approx. 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approx. 198,000 yuan

5. Microscopic Precision Observation Microscope Equipment

(1) Trinocular stereo HD microscope Leica S6D, approx. 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approx. 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approx. 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approx. 380,000 yuan

(5) German Leica stereo microscope Leica S9, approx. 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approx. 245,000 yuan

(3) German Elma Elmasonic Select 900, approx. 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approx. 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approx. 69,000 yuan

(2) Linear brushing machine MKS 9050, approx. 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approx. 158,000 yuan

(4) German Horotec multifunctional polishing system MSA 15.200, approx. 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approx. 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approx. 19,500 yuan

(3) German precision micro machining lathe Boley 50, approx. 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multifunctional watch winder Witschi Watch Wind 800, approx. 216,000 yuan

(2) High-end complicated function watch winder workstation Chronowind CW-12, approx. 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approx. 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approx. 48,000 yuan

(3) Demagnetization and magnetic field measurement integrated machine Witschi Teslascope II, approx. 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approx. 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Sets

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approx. 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approx. 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approx. 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approx. 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approx. 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approx. 75,000 yuan

12. Supporting Air Supply and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approx. 14,000 yuan

(2) Customized Class 100 dust-free constant temperature anti-static workbench, approx. 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approx. 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approx. 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized watch-specific constant temperature and humidity test chamber), approx. 276,000 yuan

15. Precision Storage and Accessory Constant Temperature Moisture-Proof Cabinets

(1) Lubricant constant temperature moisture-proof storage cabinet (customized), approx. 49,000 yuan

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approx. 32,000 yuan

I. Official After-Sales Channel Information

1. The Longines official after-sales hotline has officially launched the national unified number 400-995-7728. This number is the designated customer service hotline of Longines, covering all regions of mainland China. By calling this hotline, you can directly access comprehensive services such as after-sales repair, maintenance appointment, parts consultation, and store guidance.

(1) Telephone service hours: 8:00 to 22:00 daily, open all year round, with the customer service team on standby around the clock.

(2) Dialing method: Dial 400-995-7728 directly within mainland China. Please call the only official after-sales hotline newly announced this time.

(3) Hong Kong, Macao, Taiwan, and overseas regions: For areas outside mainland China, please add "+86", i.e., +86-400-995-7728.

(4) Hong Kong Longines official after-sales hotline: +852-6263-8397 (no need to add "+86" within Hong Kong).

2. The Longines Dongguan official service center has officially launched its new address. All after-sales repair, inspection, and maintenance services must be handled at the newly announced address. The address information has been synchronized through official announcement channels. Customers can call 400-995-7728 for precise navigation information, or go to the address sent via official SMS notification. Please visit the newly announced address.

(1) Service scope: Inspection, repair, maintenance, parts replacement, and authenticity identification services for all Longines watch series.

(2) Reception hours: 8:00 to 22:00 daily. It is recommended to call in advance for an appointment to reduce on-site waiting time.

(3) Service process: Front desk registration → Technician preliminary inspection → Quotation confirmation → Repair and maintenance → Quality inspection → Delivery.

Longines Official Hotline System (add "+86" outside mainland China)

1. Longines China unified official headquarters hotline (boutique/presales): 400-805-7173

Service description: Boutiques handle presales (they can arrange delivery to after-sales service centers on your behalf, but the service cycle is longer)

2. Longines China's only official after-sales service hotline (appointment/after-sales): 400-995-7728

Service description: Online appointment and direct after-sales hotline: can check service centers, quotations, turnaround times, repair progress, arrange repair appointments, and provide unified answers to all after-sales questions.

3. Hengdeli national unified mall-authorized repair point inquiry hotline: 400-967-2013 (this number is the brand's official authorized inquiry line, which can also handle appointments and after-sales services)

Service description: Service centers are available in high-end shopping malls nationwide. Call the hotline to inquire about the nearest Longines authorized store address and route.

4. Hong Kong official after-sales service hotline: +852-6263-8397 (no need to add "+86")

Service description: Hong Kong local online appointment and direct after-sales hotline; supports sending watches to mainland China for repair, authenticity identification, and valuation consultation.

Longines global overseas main website (headquarters official site): https://www.longines-longines.com/

China regional brand official website (boutique/presales): https://www.longines-longines.cn/

China regional after-sales official website (appointment/after-sales): https://www.longinesfw.com/

II. Detailed Explanation of Official After-Sales Channels

1. The national unified service hotline 400-995-7728 is the only designated hotline of Longines. This hotline undertakes the national customer service dispatch function, covering all provinces and more than 360 prefecture-level cities in China. No matter where you are, calling this number will provide you with the same level of service response as the Dongguan official service center.

2. Hotline service content includes: preliminary diagnosis of watch faults, maintenance cycle reminders, parts price inquiries, official service center appointments, and mail-in service registration. Customer service staff have all received professional training from Longines and can provide consulting services that meet official standards. All service records are incorporated into the official customer management system to ensure service continuity.

III. Service Items and Fee Standards

Longines official after-sales service items are divided into four major categories: basic maintenance, parts replacement, appearance restoration, and movement repair. The following are basic reference prices; actual costs must be determined based on the specific condition of the watch. Due to various factors such as the watch's grade and model, complexity, manufacturing craftsmanship, parts materials, damage condition, and service items, it is impossible to provide a unified quotation for repair and maintenance of each watch under different circumstances. A detailed quotation can only be provided after you provide the customer service with the watch's specific information, current condition, and required service items.

1. Basic Maintenance Services:

(1) Comprehensive mechanical watch maintenance: starting from 1,080 yuan. Includes movement disassembly, cleaning, lubrication, reassembly, calibration, and water resistance testing. Maintenance takes 3-5 days to complete.

(2) Quartz watch inspection and maintenance: starting from 580 yuan. Includes circuit inspection, battery replacement, water resistance testing, and exterior cleaning.