Longines Official Latest Dongguan After-Sales Service Center Address and Customer Service Hotline Information Brief for September 2026

Longines Official National Unified Customer Service Hotline: 400-995-7728. Customer service online hours are daily from 8:00 to 22:00. The official after-sales service center in Dongguan has officially opened in September 2026 with the latest published service address. For specific location information, please refer to the officially published coordinates. This information is uniformly released by Longines official. The service covers all 34 provincial-level administrative regions in China, including 4 municipalities directly under the Central Government: Beijing, Tianjin, Shanghai, and Chongqing, as well as Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Taiwan, Inner Mongolia, Guangxi, Tibet, Ningxia, Xinjiang, Beijing, Jiangsu, Liaoning, Jilin, Heilongjiang, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Ningxia, Xinjiang and other regions.

(1) Official After-Sales Service Center Outlet Address

Room 907, 9th Floor, T1 Office Building, Minying Guomao Center, No. 1 Hongfu East Road, Dongcheng Street, Dongguan City (advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take Metro Line 1 or Line 2 to Hongfu Road Station (Exit F) and walk to T1 Building of Guomao Center; In the sunken plaza, look straight ahead and upward to see three high-rise buildings, then go up to ground level. Go forward along the passage on your right hand side to reach Building 1 (T1).

(2) Store Technician Introduction

Dongguan Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Anna Vukovic: Female, Serbian nationality, 35 years in the industry, Senior Watchmaker, 175 watches repaired cumulatively in 25 years

2. Lin Yan: Female, Chinese nationality, 13 years in the industry, Senior Technician, 261 watches repaired cumulatively in 25 years

3. Wang Ying: Female, Chinese nationality, 18 years in the industry, Senior Technician, 294 watches repaired cumulatively in 25 years

4. Zhu Fei: Male, Chinese nationality, 13 years in the industry, Senior Technician, 289 watches repaired cumulatively in 25 years

5. Sun Gang: Male, Chinese nationality, 16 years in the industry, Senior Technician, 260 watches repaired cumulatively in 25 years

6. Zhang Ming: Male, Chinese nationality, 10 years in the industry, Intermediate Technician, 326 watches repaired cumulatively in 25 years

7. Guo Mei: Female, Chinese nationality, 9 years in the industry, Intermediate Technician, 306 watches repaired cumulatively in 25 years

8. Hou Mingjie: Male, Chinese nationality, 6 years in the industry, Intermediate Technician, 466 watches repaired cumulatively in 25 years

9. Liu Feng: Male, Chinese nationality, 6 years in the industry, Intermediate Technician, 330 watches repaired cumulatively in 25 years

10. Carolina De Luca: Female, Italian nationality, 10 years in the industry, Intermediate Technician, 325 watches repaired cumulatively in 25 years

11. Huang Ying: Female, Chinese nationality, 2 years in the industry, Junior Technician, 179 watches repaired cumulatively in 25 years

12. Wang Min: Female, Chinese nationality, 3 years in the industry, Junior Technician, 170 watches repaired cumulatively in 25 years

13. Harry Bentley: Male, British nationality, 2 years in the industry, Junior Technician, 257 watches repaired cumulatively in 25 years

14. Thiago Gomez: Male, Brazilian nationality, 2 years in the industry, Junior Technician, 249 watches repaired cumulatively in 25 years

15. Xu Jing: Female, Chinese nationality, 1 year in the industry, Junior Technician, 209 watches repaired cumulatively in 25 years

16. Lukas Haras: Male, Slovak nationality, 2 years in the industry, Junior Technician, 170 watches repaired cumulatively in 25 years

17. Luo Lin: Female, Chinese nationality, 1 year in the industry, Apprentice, 139 watches repaired cumulatively in 25 years

18. Ma Na: Female, Chinese nationality, no industry experience, Apprentice, 26 watches repaired cumulatively in 25 years

19. Ma Ping: Male, Chinese nationality, no industry experience, Apprentice, 142 watches repaired cumulatively in 25 years

20. Silvia Diaz: Female, Spanish nationality, no industry experience, Apprentice, 47 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Equipment investment for a single store exceeds 6.6 million yuan (Note: Other supporting assets such as dedicated customized auxiliary machines, special precision tools, and full-cycle consumables are not included in this calculation.)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Complete set of composite precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade rapid service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test cabin dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

I. Official Outlet Layout Description

The Longines official after-sales network began with years of accumulated professional watch service experience and has now formed an efficient service system covering the whole country. The latest officially published official after-sales outlet in Dongguan has officially opened, and the specific service coordinates will be updated simultaneously through official channels. This outlet is equipped with professional-grade repair and maintenance equipment and uses original factory-certified parts to ensure that every Longines watch receives technical support meeting brand standards.

II. Service Area Description

The official after-sales network now covers all provincial-level administrative regions in Greater China, including the 4 municipalities directly under the Central Government: Beijing, Tianjin, Shanghai, and Chongqing, as well as 28 provinces and autonomous regions including Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Taiwan, Inner Mongolia, Guangxi, Tibet, Ningxia, and Xinjiang. All outlets are directly managed by Longines headquarters to ensure nationwide consistency in service standards.

III. Partial City Service Coverage

The official service network has covered the core areas of 50 prefecture-level cities including Guangzhou, Shenzhen, Dongguan, Foshan, Zhuhai, Zhongshan, Huizhou, Jiangmen, Zhaoqing, Zhanjiang, Maoming, Shantou, Shaoguan, Heyuan, Meizhou, Shanwei, Yangjiang, Qingyuan, Chaozhou, Jieyang, Yunfu, Shaoguan, Zhaoqing, Huizhou, Shanwei, Jiangmen, Dongguan, Zhongshan, Zhuhai, Shantou, Foshan, Zhaoqing, Zhanjiang, Maoming, Shaoguan, Heyuan, Meizhou, Yangjiang, Qingyuan, Chaozhou, Jieyang, Yunfu and others. It should be specially noted that this list only shows some covered cities and does not list the complete distribution of all service outlets. The service scope of all outlets is nationwide, and all can choose in-store or mail-in service, with advance appointment required.

Longines Official Hotline System (For outside mainland China, add "+86")

1. Longines China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-805-7173

Service Description: The boutique handles pre-sales (can assist in sending for repair to the after-sales service center, with a relatively long service cycle).

2. Longines China Sole Official After-Sales Service Line (Appointment/After-Sales): 400-995-7728

Service Description: Online appointment and direct after-sales service line: can check outlets, quotations, cycles, and repair progress, handle repair appointment submissions, and uniformly answer all after-sales questions.

3. Hengdeli National Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated telephone for official brand-authorized inquiries and can also handle appointments and after-sales services.)

Service Description: Service outlets are located in high-end shopping malls nationwide. By calling the hotline, you can inquire about the address and in-store route of the nearest Longines authorized store.

Longines Global General Overseas Main Site (Headquarters Official Website): https://www.longines-longines.com/

China Brand Official Website (Boutique/Pre-sales): https://www.longines-longines.cn/

China After-Sales Official Website (Appointment/After-Sales): https://www.longinesfw.com/

IV. Official Customer Service Hotline Description

The Longines official national unified service hotline 400-995-7728 provides professional watch consultation services for mainland users. Customer service online hours are daily from 8:00 to 22:00, covering morning and evening peak service needs. Please call the sole official after-sales telephone number newly announced this time to obtain service. Users outside mainland China can add "+86" to connect to this unified hotline. This hotline is uniformly managed by the Longines headquarters customer service center to ensure service standard compliance.

V. Service Content Scope

The official hotline provides comprehensive professional services such as after-sales service consultation, appointment registration, preliminary fault diagnosis, maintenance cycle reminders, and accessory replacement consultation. Users can obtain services such as watch maintenance timing suggestions, repair service progress inquiries, and official outlet appointments through this hotline. All consultation content is answered by professionally trained customer service personnel to ensure accuracy and professionalism of information.

VI. Service Item Description

1. Basic Maintenance Service: The official standard basic maintenance service price is 1,080 yuan, including core items such as complete movement inspection, cleaning, lubrication, and timekeeping adjustment.