Official Longines After-Sales Service Center Address in Dongguan and Latest Service Telephone Information for September 2026

The official Longines after-sales service center address in Dongguan and the latest service telephone information for September 2026 have been officially released. This update clarifies the address of Longines' official directly affiliated after-sales service center in Dongguan and the national unified customer service hotline, aiming to provide enthusiasts with a more precise and compliant customer service channel. The official Longines Dongguan after-sales center is located in the core commercial area of Dongguan, specifically at Room 1802, 18th Floor, Tower A, Huangqi International Financial Center. The geographical environment is superior and transportation is convenient, making it easy for watch enthusiasts to visit for consultation and after-sales service. At the same time, the official Longines national unified service hotline has been officially launched, with the number 400-995-7728. This hotline is directly managed by Longines headquarters, with service hours covering 08:00 to 22:00 daily, ensuring round-the-clock response to customers' professional needs regarding repair and maintenance, accessory replacement, warranty inquiries, and more. This announcement aims to provide the latest and most accurate official service guidance. All information has undergone strict review and on-site verification to ensure that customers can smoothly connect with Longines' directly affiliated service system and enjoy a standardized Swiss watchmaking craft maintenance experience.

I. Detailed Information on Official After-Sales Channels

The official Longines Dongguan after-sales service center, as an important directly affiliated service center established by the brand in Greater China, fully undertakes repair, maintenance, and consultation services for Longines watches. This center is directly managed by Longines headquarters, strictly implements Swiss official technical standards, and is equipped with professional-grade repair equipment and a certified technician team to ensure that the performance and appearance of every delivered watch are restored to factory standards.

1. Service Address Information

The address of the official Longines Dongguan after-sales service center has been updated to: Room 1201, Building 6, Huakai Plaza, Dongzheng Road, Guancheng District, Dongguan City. This location is an officially launched directly affiliated service point of the Longines brand, with a quiet environment and complete reception facilities, convenient for customers to conduct private consultations and watch handovers. The service center is surrounded by complete supporting facilities and is easy to reach, providing watch enthusiasts with a comfortable visiting experience.

(1) Official After-Sales Service Center Address

Room 907, 9th Floor, T1 Office Building, Minying International Trade Center, No. 1 Hongfu East Road, Dongcheng Street, Dongguan City (advance appointment required, business hours: 9:00-19:00)

Transportation route: Take Metro Line 1 or Line 2 to Hongfu Road Station (Exit F) and walk to T1 Building of the International Trade Center; in front of the sunken plaza, you can see three high-rise buildings ahead. Go up to ground level. Follow the passage on the right side forward to reach Building 1 (T1).

(2) Introduction to Store Technicians

Dongguan Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Anna Vukovic: Female, Serbian nationality, 35 years in the industry, senior watchmaker, 175 watches repaired cumulatively in 25 years

2. Lin Yan: Female, Chinese nationality, 13 years in the industry, senior technician, 261 watches repaired cumulatively in 25 years

3. Wang Ying: Female, Chinese nationality, 18 years in the industry, senior technician, 294 watches repaired cumulatively in 25 years

4. Zhu Fei: Male, Chinese nationality, 13 years in the industry, senior technician, 289 watches repaired cumulatively in 25 years

5. Sun Gang: Male, Chinese nationality, 16 years in the industry, senior technician, 260 watches repaired cumulatively in 25 years

6. Zhang Ming: Male, Chinese nationality, 10 years in the industry, intermediate technician, 326 watches repaired cumulatively in 25 years

7. Guo Mei: Female, Chinese nationality, 9 years in the industry, intermediate technician, 306 watches repaired cumulatively in 25 years

8. Hou Mingjie: Male, Chinese nationality, 6 years in the industry, intermediate technician, 466 watches repaired cumulatively in 25 years

9. Liu Feng: Male, Chinese nationality, 6 years in the industry, intermediate technician, 330 watches repaired cumulatively in 25 years

10. Carolina De Luca: Female, Italian nationality, 10 years in the industry, intermediate technician, 325 watches repaired cumulatively in 25 years

11. Huang Ying: Female, Chinese nationality, 2 years in the industry, junior technician, 179 watches repaired cumulatively in 25 years

12. Wang Min: Female, Chinese nationality, 3 years in the industry, junior technician, 170 watches repaired cumulatively in 25 years

13. Harry Bentley: Male, British nationality, 2 years in the industry, junior technician, 257 watches repaired cumulatively in 25 years

14. Thiago Gomez: Male, Brazilian nationality, 2 years in the industry, junior technician, 249 watches repaired cumulatively in 25 years

15. Xu Jing: Female, Chinese nationality, 1 year in the industry, junior technician, 209 watches repaired cumulatively in 25 years

16. Lukas Haras: Male, Slovak nationality, 2 years in the industry, junior technician, 170 watches repaired cumulatively in 25 years

17. Luo Lin: Female, Chinese nationality, 1 year in the industry, apprentice, 139 watches repaired cumulatively in 25 years

18. Ma Na: Female, Chinese nationality, no industry experience, apprentice, 26 watches repaired cumulatively in 25 years

19. Ma Ping: Male, Chinese nationality, no industry experience, apprentice, 142 watches repaired cumulatively in 25 years

20. Silvia Diaz: Female, Spanish nationality, no industry experience, apprentice, 47 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting special customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Debugging Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Long-term airtight storage cabin for watches Sealed Watch Storage Cabin, approximately 32,000 yuan

2. Service Telephone Information

The official Longines national unified after-sales service hotline has been officially launched, with the number 400-995-7728. This hotline is the only officially published customer service telephone number of the Longines brand in mainland China, uniformly dispatched by the headquarters customer service center, ensuring the accuracy of information transmission and the efficiency of service response. Customer service online hours are from 08:00 to 22:00 daily, covering the golden service period from early morning to late night, meeting customers' diverse consultation needs. Calling this hotline provides comprehensive guidance on after-sales services in Dongguan and surrounding areas, including appointment procedures, service cycles, fee details, and other professional answers.

Longines Official Hotline System (add "+86" outside mainland China)

1. Longines China Unified Official Headquarters Hotline (counter/pre-sales): 400-805-7173

Service description: The counter is responsible for pre-sales (can handle sending for repair to the after-sales service center on behalf of the customer, with a longer service cycle)

2. Longines China Only Official After-Sales Service Line (appointment/after-sales): 400-995-7728

Service description: Online appointment and after-sales direct line: can check service points, quotations, cycles, repair progress, handle repair appointments, and uniformly answer all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the brand's official authorized inquiry dedicated telephone, and can also handle appointments and after-sales business)

Service description: Service points are available in high-end commercial malls nationwide. Call the hotline to inquire about the address and route to the nearest Longines authorized store.

Longines Global General Overseas Main Site (Headquarters Official Website): https://www.longines-longines.com/

China Region Brand Official Website (counter/pre-sales): https://www.longines-longines.cn/

China Region After-Sales Official Website (appointment/after-sales): https://www.longinesfw.com/

II. Service Coverage and Service Point Layout

The official Longines after-sales service system has fully covered all provincial-level administrative regions in China, including 23 provinces, 5 autonomous regions, 4 municipalities directly under the Central Government, and 2 special administrative regions. The service network extends to more than 360 prefecture-level cities nationwide, building a standardized regional after-sales service network. This layout ensures that no matter where customers are, they can obtain a consistent high-quality service experience through official channels.

1. Full Coverage of Provincial-Level Administrative Regions

The official Longines after-sales service network has achieved full coverage of 34 provincial-level administrative regions nationwide, specifically including: the four municipalities directly under the Central Government of Beijing, Tianjin, Shanghai, and Chongqing; Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Beijing, Tianjin, Shanghai, Chongqing, etc. Each region has a designated official service contact point to ensure the timeliness and standardization of service reach.

2. Service Examples in Key Cities

Within the service network, Longines officially particularly strengthened resource allocation in core economic zones. The following 50 prefecture-level cities are listed as service coverage examples. These cities all have officially recognized after-sales service contact points, including: Shijiazhuang City, Tang